We respect your privacy. This Policy explains what personal information we collect, how we use it, and the choices you have. It applies to our Site, retreats, events, email communications, and any services linking to this Policy (collectively, the “Services”).
We comply with Canada’s PIPEDA and British Columbia’s Personal Information Protection Act (PIPA).
1) Personal Information We Collect
We may collect:
Identity & Contact: name, email, phone, city/province, emergency contact.
Booking Details: retreat selection, preferences (e.g., sauna usage), dates, dietary or accessibility notes you choose to provide.
Payment Data: payment method, transaction info (processed by our payment processor; we do not store full card details).
Communications: messages sent via forms, email, social media, testimonials.
Marketing Preferences: newsletter opt-ins/outs.
Technical Data: IP address, device info, browser type, pages viewed, time on page, referral URLs, cookies/analytics.
Photos/Media (optional): only with your consent (e.g., sharing retreat photos).
Sensitive notes (health/diet): If you share health-related information (e.g., allergies), we use it only to support your safe participation and will treat it with heightened confidentiality.
2) How We Use Your Information
Provide Services: process inquiries, bookings, attendance lists, schedule changes, guest support.
Safety & Experience: consider dietary/allergy/access needs you provide, manage on-site logistics.
Payments & Invoicing: process deposits/balances, send confirmations and receipts.
Communications: send booking updates, service notices, and replies to your requests.
Marketing (with consent): newsletters, offers, retreat updates (you can unsubscribe anytime).
Analytics & Improvement: analyze Site usage to improve content and user experience.
Legal/Compliance: prevent fraud, enforce terms, meet legal obligations.
3) Legal Bases (PIPA/PIPEDA)
We process personal information based on:
Your consent (e.g., newsletter, optional health notes, media).
Contractual necessity (to deliver a booked service).
Legitimate interests (Site security, analytics proportionate to privacy).
Legal obligations (tax/records).You may withdraw consent where applicable by contacting us (see “Your Rights”).
3) Legal Bases (PIPA/PIPEDA)4) Cookies & Analytics
We process personal information based on:
Your consent (e.g., newsletter, optional health notes, media).
Contractual necessity (to deliver a booked service).
Legitimate interests (Site security, analytics proportionate to privacy).
Legal obligations (tax/records).You may withdraw consent where applicable by contacting us (see “Your Rights”).
4) Cookies & Analytics
We use cookies and similar technologies to remember preferences and understand Site usage.
Analytics: We may use tools such as Google Analytics to measure traffic and performance.
Your Controls: You can manage cookies via your browser settings. Some features may not work without certain cookies.
Do Not Track: We currently do not respond to DNT signals.
5) Sharing Your Information
We do not sell personal information. We may share with:
Service Providers: website hosting, email services, analytics, payment processors, booking tools—only as needed to provide Services and under confidentiality terms.
Retreat Staff/Facilitators: limited information necessary for operations and safety.
Legal/Compliance: if required by law, regulation, or to protect rights, safety, or security.
Business Changes: in the event of a reorganization, merger, or asset transfer, subject to safeguards.
6) Transfers Outside Canada
Some service providers may store/process data outside Canada. We take reasonable steps to ensure comparable protection in line with PIPEDA/PIPA. By using the Services, you consent to such transfers.
7) Data Retention
We keep personal information only as long as necessary for the purposes set out above, including:Bookings/transactions: typically 7 years for tax/records.Marketing records: until you unsubscribe or request deletion.Safety records/incidents (if any): as required by law or internal policy.
When no longer needed, we securely delete or anonymize data.
8) Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of your information. No system is 100% secure; please use caution when sharing data online and contact us if you suspect unauthorized access.
9) Your Rights (Access, Correct, Withdraw)
Under PIPEDA/PIPA, you may have the right to:
Access your personal information we hold.
Request correction of inaccuracies.
Withdraw consent for optional processing (e.g., marketing, media).
Ask questions or file a complaint about our privacy practices.To exercise these rights, contact us at kelorettainfo@gmail.com.
We may need to verify your identity.Complaints: You may also contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) or the Office of the Privacy Commissioner of Canada (OPC).
10) Third-Party Links
Our Site may link to third-party websites. Their privacy practices are their own; please review their policies.
11) Changes to This Policy
We may update this Policy from time to time. The “Last updated” date shows the latest revision. Significant changes will be posted on this page.
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